After five weeks of research, cross-departmental coordination and market exploration, the Human Resources Department, in collaboration with the Academy of Continuing Education, launched a university-wide training program to prepare staff for an AI-enabled future.

Between July and August 2025, staff from across the university took part in 46 workshops delivered simultaneously in both Beirut and Byblos campuses that combined demonstrations, quizzes and hands-on practice to make artificial intelligence (AI) concepts both accessible and practical. The training targeted two-thirds of LAU’s workforce, a total of 531 staff members, from AVPs and directors to managers and professionals, with the aim of building confidence in using AI as a tool for efficiency, ethical decision-making and innovation.

Phase 1 of the training, delivered in two sessions between July 18 and August 15, introduced the fundamentals of AI, its opportunities and risks, data privacy and prompting techniques for effective use.

Staff also explored practical tools that can streamline routine tasks and open new possibilities for problem-solving. In parallel, members of the President’s Cabinet participated in a “Leading with AI” program on August 18 to 19, which emphasized vision, strategy and leadership in adopting new technologies.

Phase 2, scheduled for October, will focus on role-specific applications, enabling staff to apply AI directly to their departmental needs.

“With AI rapidly shaping the future of higher education and beyond, it is vital that we empower our staff and governing body with the knowledge and confidence to harness its potential,” said Vice President for Administration Roy Majdalani. “Employing these tools efficiently and effectively helps to streamline operations, while encouraging innovation and initiative.”

The sessions drew a strong response, achieving a 92 percent attendance rate and an overall satisfaction score of 4.1 out of 5. Many participants highlighted how the training shifted their understanding of AI. One noted that it was “a great introduction to a very difficult topic and a new area to which we have had very little exposure so far.” Another said, “The training gave me a better understanding of AI, its risks, its potential and how I can explore it further.”

Others described how they planned to apply what they had learned. A participant shared, “I plan to use AI tools to automate repetitive tasks such as managing calendars, sorting emails and preparing meeting minutes.” A library staff member envisioned using AI to personalize services and strengthen student engagement, while a student affairs officer reflected on how AI could help identify at-risk students early on, while still protecting privacy and equity.

The training has already begun to change how staff think about their work. More than a technical exercise, it was a collective step toward embedding innovation into LAU’s culture.

As the program continues with tailored sessions this fall, AI will move from concept to practice, reinforcing the university’s commitment to excellence, collaboration, and resilience.